Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
ONLINE REFUND & EXCHANGE POLICY
30 Days to Return
Please decide if you are completely satisfied with your item before you remove any tag. Any items sent back without hang tag attached will either be denied and sent back to you or allowed for exchange or store credit.
No refunds are given on an exchange or return received past the return date allowed. If the item is in resalable condition with tags attached, the late return will be allowed to exchange for product of same value or will be given store credit only. Otherwise the item will be denied and sent back to you.
Orders without receipt or proof of purchase are only granted store credit.
REQUIREMENTS FOR RETURN:
Virtue Concealment CANNOT accept exchanges or returns on item(s) that have been:
DAMAGED | SOILED | ALTERED | WORN | WASHED
The holsters also CANNOT have any type of:
ODOR | COLOR BLEEDS FROM CLOTHING | OR ANIMAL HAIR
And the SIZE LABELS/TAGS MUST BE ATTACHED
Please ensure that when you are trying it on, attach the Velcro pieces accordingly. If not, snags can occur on the waistband. If the holster comes back with snags due to lack of care from the Velcro pieces, your exchange or refund can be denied.
FREE GIFT WITH ORDER?
Exchanges must be within the same promotion or it is subject to price adjustments. Orders sent back for refunds MUST have the free gift with it or the refund is subject to price adjustment based on the retail value of the free gift.
MANUFACTURING DEFECTS & REPAIRABLE ISSUES
Virtue Concealment warrants their holsters to the original owner, to be free from manufacturing defects and material workmanship for 3 months from the date of delivery. Should you feel you have a defect or repairable issue of the garment during normal use**, the holster can be returned to Virtue Concealment. Our quality care expert will determine if it is a repairable issue or defect. If the item is repairable, it will be shipped back to you once the repair is done. If the item cannot be repaired, a replacement will be provided. A replacement is the same product in the same size.
**Normal Use is limited to daily wear, providing that the holster is laundered accordingly. Holsters subjected to extreme abuse including but not limited to negligent discharge, using the holster in any manner or with any firearm that goes against the Liability Disclaimers voids this warranty. To be determined by Virtue Concealment. The holsters will have normal wear and tear, just like any other article of clothing. Please note that normal wear and tear or improper care are not covered in our return policy.
If you try to alter the defect yourself, the warranty is considered void and will not be accepted.
Email firstname.lastname@example.org to discuss the possible defect.
TRADE SHOW REFUND & EXCHANGE POLICY
Follows the same return policy as online orders. See above.
Proof of purchase is required to handle any exchanges or refunds. Receipts are texted or emailed to the customer (their choice).
ONLINE GIFT REFUNDS & EXCHANGES
If you have received a gift that you would like to return or exchange, please ensure that you check the proper box on the front of the exchange and return form that came with the order. If it is an exchange, fill out the form and be sure to write the shipping address to send the exchange. If it is a refund, it will be credited back to the original form of payment or you can be sent store credit. If you would like store credit, please mark on the form that you would like store credit emailed to you and provide your email. Without an email we cannot issue the store credit.
HOLIDAY SHOPPING POLICY
Items shipped between November 20th and December 20th, may be returned until January 10th, for a refund or exchange. Any exchanges that arrive after January 10th are only subject to store credit or will be denied a return or exchange. The product is still subject to the requirements for return. All hang tags, size tags must be attached to the product and returned with packaging.
CLEARANCE/ FINAL SALE ITEMS
Clearance/Final Sale items cannot be returned/exchanged.
SHIPPING & HANDLING
Shipping and handling fees are non-refundable unless item was received damaged, defective, or it was the wrong item(s). If it meets any of those please email email@example.com and a return label will be emailed to you for your use.
Exchanges and returns shipment is paid by the customer.
If you receive your order and write "return to sender" on it, the shipping we pay once the item is received will be deducted from your refund/store credit. Keep in mind that writing "return to sender" can take up to 6 weeks for us to receive which would put you past the return policy and only allot you store credit.
How to Submit an Exchange or Return
SUBMIT EXCHANGES/RETURNS TO:
To submit a return to Virtue Concealment please ensure your return meets our requirements, then follow the steps below.
Please fill out all sections of the form. Be sure to include the order number, name, shipping address, email address, reason for exchange, the exchange request, and a note (if necessary) on the issue. Remember that just because you might have talked to someone at customer service does not mean that our shipping people will know what to do. We must have the form filled out completely to ensure a quick turnaround.
If you are exchanging for an item of greater value please send back your order for a refund or store credit so that you can place your new order.
Ship the item(s)* and form to:
15954 Mur-Len Rd. #363
Olathe, KS 66062
*If you are exchanging or returning a holster that has a Universal Trigger Guard/Pouch with it, that MUST BE returned with the holster. Otherwise your refund will be deducted $15.
We recommend shipping Priority Mail so that your product is insured. Virtue Concealment is not liable for lost returns that the customer sends unless the item was received by Virtue Concealment and the customer can show shipment proof and tracking of delivered date. Virtue Concealment is also not liable for delayed returns.
What to Expect Once We Have Received Your Return
Virtue Concealment has the right to refuse an exchange or refund if the return does not meet our requirements.
Once your shipment for exchange shows delivered to our warehouse, it can take 5 business days before we inspect and start the process for exchange or refund. Once processed in, your item(s) are inspected to insure they meet our return policy.
Special Offers, Promotions, Sales are subject to price adjustments on refunds due to returns, cancellations, and exchanges. Free shipping on items over $99+ are also subject to adjustments on your returns.
RETURN WAS ACCEPTED
Once your return has been accepted. It will be processed for exchange, store credit or refund.
Refund: Is processed the same day your order is inspected. It can take up to 15 business days to see the refund enter your account. Once the refund has been issued you will receive an email notification.
Refunds will be applied to original credit card used at the time of purchase.
If you used a gift card for your purchase, refunds are given back through a Virtue Concealment gift card. If you used a gift card and credit card, you will be refunded through the credit card first and then any remaining amount to the gift card.
Store Credit: Is processed the same day your order is inspected. If you are issued store credit you will be emailed a gift card code that can be used on your next order.
Exchange: Is entered into our orders section the same day your order is inspected. Once entered, it can take 1-2 business days before shipment. Once shipped, you will receive an email notification with tracking.
If the exchange will take longer than the expected time, you will only be notified of the delay and given the option to wait, receive store credit, or refund.
RETURN WAS NOT ACCEPTED
In the case that the item(s) do not meet our return policy and not accepted, it will be returned to you with a note stating the reason for the decline.
DIGITAL GIFT CARDS
Digital Gift Cards are available in the following denominations: $50, $100, $125, $150, $200. Digital Gift Cards never expire.
- Digital Gift Cards are sent via e-mail to the recipient. Delivery to an incorrect but deliverable address or a nonexistent address as provided by the purchaser is the responsibility of the purchaser.
- We have the right to cancel Digital Gift Cards if obtained fraudulently.
- Digital Gift Cards can be redeemed for online purchases by entering the Digital Gift Card number during checkout.
- There is no shipping & handling charge for Digital Gift Cards.
- When merchandise is ordered along with Digital Gift Cards, sales tax and shipping and handling will be applied to the merchandise portion of the order - not the Digital Gift Cards.
- Digital Gift Card purchases are not eligible for promotional discounts.
- Merchandise returns by mail will be refunded in the form of a Virtue Concealment Digital Gift Card.
- Digital Gift Cards cannot be returned for cash value.
Use of a Digital Gift Card constitutes acceptance of the following terms:
Cards cannot be redeemed for cash, except as required by law. This card is issued by Virtue Concealment and is redeemable for merchandise only in the U.S. at virtueconcealment.com unless otherwise required by applicable law. This card may not be used for payment on any credit card account, to purchase another Gift Card, or toward previously purchased merchandise. Treat this card as cash. If this code is lost, stolen or destroyed, Virtue Concealment is not responsible. This card carries no expiration date.